Mejora de la línea de llenado de una empresa del sector agroquímico mediante la aplicación de criterios de satisfacción CTS y el ciclo PHVA.

Abstract

Today organizations have the challenge of adapting to an environment that can be changing and unpredictable, with a high level of competence and demand to improve, grow and develop according to market needs.

Therefore, organizations need tools that help them in their evolution to ensure customer satisfaction and be more competitive; Included in these tools is the PHVA cycle, which allows to continuously improve the processes of an organization and contributes beneficially to an organization. For this reason, this study aims at an approach based on the identification of CTS and the implementation of a PHVA cycle that is a management tool in which this methodology will allow to solve recurrent and chronic problems by determining the root causes for the most important quality problems in the filling process of the PACKER LLPAC-02 filler, in the production area to solve these problems that have an impact on the company; First, the identification of CTS satisfaction critics in the filling process is carried out and then the PHVA cycle methodology is applied to determine the chronic problems that affect said process.

This article intends to carry out a case study of a company in the agrochemical sector to contribute to its development and provide benefits with its implementation.