Medición del servicio de internet durante un mes de clases presenciales asistidas a través de tecnología remota

Abstract

The communication industry has changed completely with the arrival of the internet. Online communication is in demand nowadays becoming a necessity in people’s daily activities and lives at their homes, work places, and schools. These are the markets that make online communication an essential tool to the community. As a result of the lockdown; due to the sanitary emergency that has caused COVID-19, the internet connection has shown irregularities. In this article; with the help of quality control tools such as the XS control chart, we were able to establish the exact times where the connection was most fluctuated. In addition, using the Ishikawa diagrams we found the potential causes that were creating these irregularities. Also, using a Pareto diagram led us to find the different shortcomings of the company providing the internet connection services. Based on the quality control tools implemented in this research, recommendations have been made for the improvement of this process; such as having a better planning that includes employee training, maintenance plans of the equipment, and verification of the capacity and quality of those equipment.