Medición de capital intelectual en la creación de comunidades de práctica de aprendizaje y redes de conocimiento en instituciones de educación superior

Abstract

Introduction: communities of practice, learning communities and knowledge networks are recognized as a collaborative process to ma- nage knowledge, resulting in intellectual capital. Objective: to propo- se strategies and indicators to measure the intellectual capital gene- rated in communities of practice, learning communities or knowledge networks to guide the creators of collaborative processes in the con- text of higher education. Methodology: The empirical-analytical re- search with a mixed approach, starts from the literature review to de- fine 25 indicators, verified from the quality assurance models and the Intellectus model (qualitative), which were validated by 47 experts with explanation and prioritization through principal components (quantitative), triangulated with the cases detected in the literature to guarantee the correspondence between: what to do (strategy) and how to measure it (indicator). Results: five main components were identified with relevant indicators that explain 71.6% of intellectual capital: (1) focus and usefulness; (2) capacity to overcome organiza- tional limits; (3) user satisfaction levels based on the fulfillment of their learning goals and development of competencies; (4) relevance, affiliation and altruism to share knowledge; and (5) linkage with the organization’s strategy. Conclusions: the measurement of intellec- tual capital in higher education requires the design of a strategy that guarantees the creation of knowledge products, from a progressive and cumulative vision.